Connected Services

bielomatik at the push of a button? Get the direct link to Neuffen now! Our connected services are even faster on-site than our efficient service experts. The system is down? Throughput low? Connected with our customers' machinery and systems, we have direct access to all technical machine documents in an emergency. We accompany processes directly, analyze your equipment and advise on the necessary service or spare parts deliveries. How does this work? By using data glasses, our specialists can see your machine with their own eyes. You are guided trough the process by our experts and can test functionalities or execute circuits as if our technician were personally present.

Advantages

• Remote diagnosis
• Global online remote service for all equipment
• 100% data security
• Knowledge storage
• Fast responses
• Downtime prevention
• Increased machine availability
• Decreased waiting periods
• Savings for service calls
• Increased work quality
• Investment security

Characteristics of our Connected Services Plant App

• Create service requests for your machine/s
• Monitor status of your request
• Query key figures
  • Number of cycles current shift
  • Number of cycles morning shift
  • Number of cycles evening shift
  • Number of cycles night shift
  • Current program
  • Machine state
  • Next maintenance